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Victron Energy Tech Support

Comprehensive troubleshooting by a Certified Victron Repair Center

Tech Support Policy

Tech support by Trek Systems is typically reserved for equipment purchased through us. If you're not sure whether your equipment qualifies, check your order confirmation or reach out and we can look it up.

Didn't source from us?

Every Victron product is tied to the original distributor — even items bought from Amazon or other marketplaces — and that distributor is responsible for your support and warranty.

Find your dealer:

Visit victronenergy.com/support and submit a support request with your product's serial number.

Your request will be routed directly to your original dealer, and you'll also receive their contact info if you'd prefer to reach out yourself.

Still stuck?

Try the RV Solar Connections DIY Facebook group for community help.

We also offer paid tech support at $70 per half hour, regardless of where you purchased. Contact us for more info.

Victron Pro support by Trek

Are you a professional? Your customers can now access a dedicated line staffed by our team for Victron and electrical troubleshooting. We solve it, then send you a summary. Learn more.

Mission Statement

Trek Systems specializes in renewable energy, connectivity, and control systems for mobile and remote environments. We operate as both a technical distributor and a systems engineering and design firm, allowing us to begin with a clear understanding of our customers’ challenges and desired outcomes, then apply deep technical expertise to deliver tailored, purpose-built solutions.


Key Company Principles 

  • We earn our customers’ trust: When we don’t know the answer to a question, we take our time to get the right answer – we never guess.
  • We practice transparency and integrity: Our customers, partners and teammates always know where we stand, have clear expectations, and understand the ‘why’ behind our decisions.
  • We appreciate diverse perspectives: Always feel encouraged to share ideas or constructive feedback, we learn and grow together.
  • We kill with kindness: Patience and respect are the highest priority when interfacing with customers. Always find a way to serve our customer, and creatively endeavor to brighten their day.
  • We take pride in our work: Focus on the task at hand, work with purpose, but never rush.
  • We communicate with positivity: Maintain an optimistic and positive tone through all communications. Express gratitude as often as possible.
  • We aim to improve each day: If involved in a process or task, think about how it might run more smoothly next time. Share your insights with the team.
  • We are lifelong learners: We approach problems (aka. opportunities) with open curiosity. Ego or know it all mentality will restrict growth and performance. Each project and customer has something to teach.
Contact Info
  • By Appointment Only:
    4800 Dahlia St, Denver, CO 80216
  • (720) 594-5272
  • M-F, 9am - 5pm (MT)
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